IT Operations
IT operations ensure standards, processes and services set by ITSM (IT Service Management) are followed to deliver quality services to enterprise systems. This includes support for hardware, software, internal and external IT systems.
Low standards and inadequate controls in IT Operations may lead to customer/client dissatisfaction and can lower your business potential. Meeting Service Level Agreements (SLAs) is key for any business to be successful.
How do IT Operations help you in treading ahead?
Adroit Operations team provides 24*7 support by monitoring, triaging, resolving incidents. We ensure smooth operations of your IT Platforms by providing high response and resolution rate. Adroit will help to meet or exceed all the business SLAs.
Response-Triage- Resolve
- Identifying the issues and resolving
- Efficient solutions
- Device and Server maintenance
- Keep the configurations updated and running
- Evolving the information technology infrastructure
- Take charge of every IT Operation
- Help and service desk
The technical support team offers the best resolution to the issues or escalate it to the appropriate area of expertise as needed. The main objective is to resolve the issues swiftly and efficiently.